How we collect, use, and protect personal data.
This page contains a structural template for Canterbury Insurance DAC's Privacy Policy. The final wording must be reviewed, approved, and signed off by the company's Data Protection Officer and legal counsel before publication. Last reviewed: to be confirmed.
Canterbury Insurance DAC ("Canterbury", "we", "us", "our") is a designated activity company incorporated in Ireland (CRO 248217) with its registered office at Block 1, Harcourt Centre, Harcourt Street, Dublin 2, D02 YA40, Ireland. We are the data controller for the personal data described in this policy.
The personal data we process typically includes: identification and contact details; policy and claims information; financial information necessary for the issue and administration of insurance; and, where applicable, special-category data relevant to specific covers (e.g. health information for liability claims). The specific categories of data we collect depend on the role you play in relation to Canterbury — broker, policyholder, claimant, witness, or visitor to our website.
We collect data directly from you (e.g. via submissions, enquiries, and claims notifications); from your insurance broker; from third parties (e.g. loss adjusters, investigators, public registers); and through our website (including via cookies and analytics).
We process personal data for the following purposes: quoting, underwriting, issuing and administering insurance policies; handling and investigating claims; meeting our legal, regulatory and reporting obligations; preventing and detecting fraud; managing our business; and providing information you have requested.
Our processing of personal data is carried out under one or more of the legal bases recognised in Article 6 GDPR — including performance of a contract, compliance with a legal obligation, legitimate interests, and (where applicable) your consent.
We may share personal data with brokers, reinsurers, loss adjusters, legal advisors, regulatory and law-enforcement authorities, and service providers acting on our behalf. We require all recipients to handle data with appropriate confidentiality and security.
Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place — including, where relevant, the European Commission's Standard Contractual Clauses.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with regulatory and legal retention requirements, and to manage the long-tail nature of insurance claims and complaints.
You have a range of rights under the GDPR, including the right of access, rectification, erasure (in certain circumstances), restriction of processing, objection to processing, and data portability. You also have the right to lodge a complaint with the Irish Data Protection Commission. To exercise any of your rights, please contact our Data Protection Officer at the address above.
Information about the cookies and similar technologies we use on this website is set out in our Cookie Policy.
We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the most recent review shown above.
For any questions about this Privacy Policy or about how we handle your data, please contact our Data Protection Officer in writing at our registered office, or by email at dpo@canterburyinsurance.ie.